FAQ



 

FAQ

Get to know a bit more about Sir Toby’s and what we offer… Scroll down to get all of your questions answered.


Our hostel is located in the area of Prague called Holesovice, which is on the north side of the river from Old Town. We are around 10 minutes by tram from Prague’s Main Train Station, 15 minutes to the centre and to Prague Castle. We are located just a few minutes walk from the Prague Markets, and you will find many restaurants, shops and services in our neighbourhood. For the partiers there are Mecca, Cross Club and SaSaZu within 5-10mins walking distance. There are various public transport options which operate 24hrs to take you to the Old Town.



Day trams operate from 5am to midnight. From midnight until 5h there are night trams running every 30 minutes. Night trams (and only night trams) are numbered in the 50’s (i.e., 50, 51, 52, etc.). Traveling to and from Sir Toby’s you just need trams! Metros run from 5h to midnight. Depending on the day and time, metros can be 3-9 minutes apart. Tickets can be purchased from reception, at metro stations and some shops:

24 CZK (30 minutes, unlimited transfers)
32 CZK (90 minutes, unlimited transfers)
110 CZK (24 hour pass, unlimited travel)

Ask reception about our discounted rental passes!



For directions, please visit our directions page, or see our Google map
We also offer our Transport Service. We are reliable, fair, friendly and you always know how much you will pay upfront. Book your Transport Service.



You may check in to the hostel any time. Rooms or beds are ready for you by early afternoon. If you arrive before your room is ready, you are welcome to store your bags in the luggage room and use the common facilities. Check-out time from the room is until 11am, after which you may store your bags in the luggage room.



Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations of our favourite places to eat, shop, sight see, and more. You’ll also receive discounts and special offers in selected restaurants and shops just by showing them your map! And, of course, our staff is more than happy to offer recommendations for things to do/see. Make sure to ask receptionists if you have any questions.



Yes. Sir Toby’s guest kitchen, nicknamed the “Kitchen of the Missing Spoons”, is available for all guest’s. You may store your food in the fridge or the cupboard, just be sure it’s clearly labeled. There is free tea and all pots, pans, plates, cutlery, etc We can’t wait to see what you will cook up!



Yes. These items (and more) can be borrowed for free from reception. We’ll ask you to leave a deposit, but you’ll get it all back when the item is returned.



All rooms: all taxes, linens; facilities, city map
Small private rooms: towels are also included



Yes. For those guests staying in our shared dorm rooms or larger private rooms, towels may be rented from reception for 25 CZK washing fee. Or, for guests staying in a small private room, you can pick up your free towel by leaving a deposit at reception.



You may pay with Czech Koruna, Euro (at our current in-house exchange rate), or by credit/debit card (with a 2% service charge).



Yes. We use an in-house exchange rate based on the current exchange rate. Ask at reception. This service is available as long as the receptionist has sufficient currency. We can only accept Euro notes – no coins – and all change is provided in Czech Koruna.



Yes. Our international phone is available for our guests 24 hours a day at very competitive rates. Just ask the receptionist.



Yes. We offer free internet computers at reception and free wifi in our reception lobby, guest kitchen, cellar bar. We all like to stay connected and we just try and help you do that. For FREE!



Yes. We can do your laundry for you for 250 CZK per basket. Or you can do it yourself for 180 CZK (including detergent). Just ask the receptionist how it works.



Yes. We are a non-smoking hostel and smoking is only allowed outside in the backyard or on balconies. There is a cleaning fee if you are found to be smoking inside.



For the safety of our guests and their belongings, we offer:
– Security-code protected front door
– Security-code protected Luggage Room*
– Lockable storage boxes under dorm beds*
– Free Safety Deposit Boxes at reception
– Free Security storage behind reception for laptops and large items.
– All rooms have key-card entry
– 24-hour reception
– Quiet residential neighbourhood

*Padlocks for the luggage room or storage boxes can be purchased from reception if you do not already have one. So bring your own!



If you wish to stay together with friends it is best to book a private room. If that is not possible then the next best option is to book together under one reservation and we will do our best to place you in the same room. Lastly, if you book separately but would like to stay together then email us and we will do our best to keep you together.



In general all of our shared dorm rooms are mixed gender. But we do also offer an all Female only dorm room and a all Male dorm room. If you’re interested, please ask if there is availability in the female-only or male-only dorm.



Sir Toby’s does not have any age limits on the guests who can stay with us. However, in our shared dormitory rooms we can only accept guests aged between 18-39 years old. If you do not meet this criteria you are most welcome to stay in one of our great private rooms.



Yes, our pub is called ‘The Pub at Sir Toby’s’ and is in our brick cellar. Guests say it’s one of the best places in the hostel. Open every day from 18:00h until late.



Yes. If you will require a letter of confirmation of your reservation with company stamp and signature in order to apply for a visa, please allow up to 3 days time for us to prepare this document. Also, for this service, we require a non-refundable prepayment of the whole stay of your accommodation. This letter will be sent ONLY as a PDF file by email for you to print. Sorry, no faxes.



When taking a cab in Prague, we strongly recommend phoning a reputable taxi company (e.g. AAA or CityTaxi). If possible, avoid hailing a cab on the street. Before the journey, request a printed receipt and make sure the driver sets the meter to zero. And, of course, it’s always a good idea to carry small bills and be discrete with your belongings.



It does! We offer 3 parking spots in our yard which cost 250 CZK per day. We recommend to book it via e-mail in advance.

If you prefer parking outside of the hostel, please note that the Prague 7 area has restricted street parking – residents zones and short term parking meters. This means you are not allowed to park on the street. We recommend you to use a 24 hour guarded parking area which is located only 2 trams stops from the hostel. The cost is 200 CZK (cca 8 EUR) per car per 24hrs for Sir Toby’s guests. First come to the hostel to drop your luggage and we will give you a voucher and directions. Please leave your hazard lights on when parked in front of the hostel.



Yes, only during the non peak season. If you do not have a credit card or cannot use one to secure your reservation, we also accept advance payment in the form of bank transfers. Or, you may make a non-confirmed reservation in which you must call or email to confirm two days before your arrival. In this case, you must also arrive by 15h or call again to reconfirm. This option is only available in certain situations, so use our contact form to send your request.



If you are interested in events around Prague, we recommend visiting the following sites:

Goout.cz
Prague TV
Expats.cz
Prague Events Calendar
Prague Monitor
Ticketpro Agency
Eventful.com

Check out our Pub page for more information about what’s on in The Pub at Sir Toby’s.



Okay, so maybe this isn’t a frequently asked question but we wanted to tell you the answer anyway. Just by having one of our customized Sir Toby’s maps, you’ll have access to discounts and special deals in restaurants and shops around Prague.

Also, ISIC, ITIC and IYTC card holders receive a 5% discount for bookings made via our booking engine or by email. Use the promo code ISIC when booking and your total will be automatically reduced by 5%. You must show your card at check in, in order to receive the discounted rate. If you want to make a booking or check our rates, please feel free to enter your information in the box above and click “book now”. ISIC discount not applicable for December 28th – January 2nd. For more ideas before you arrive, check out ISIC.



Good question… And we think we have a good answer. We’ve done our best to create ways for you to interact with us. You can share your stories, advice and travel tidbits with fellow Prague explorers and be the first to know about events, special offers, recent press buzz and more. So follow us on Twitter, ‘like’ us on Facebook, and find us on Flickr.

There are heaps of ways you can get involved: share your travel story, review your stay, upload your favourite Prague photos, and more. And, if you’re happy with your stay, don’t forget to leave a review on Tripadvisor. If you have feedback, please let a receptionist know and we’ll do what we can to make your travel experience great.



Sir Toby’s is a hostel for travellers, not for workers. For this reason we have a 7 night maximum stay in any 3 month period.
All bookings must be paid for on arrival or at the time of extension.
We do not allow check out and check in of rooms on the same day, unless there is no other option available. i.e. no bed/room hopping! We reserve the right to ask anyone to leave if we feel they are disturbing the general operation of the hostel, other guests or our staff.



Click on this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes.