Terms and conditions

Terms and conditions

** Please note that for group bookings, different conditions apply and will be advised during the booking process. **

Read all the following information carefully to ensure a pleasant stay with us. By accepting our terms and completing the booking process you confirm that you have read and agree to all terms. Always check the details of your booking to ensure they are correct.

1) Standard Cancellation Policies:
* Cancel by 17h 2 days prior to your arrival date: 0% cancellation fee
* Cancel by 17h the day before your arrival date: 50% of the first night
* Cancel on your arrival date: 100% of the first night
* No show and no cancellation: 100% of the first two nights; the remaining nights will be cancelled

Cancellation accepted by email only to info@sirtobys.com. You can call, however an email is still required. Cancellations are only valid once you receive a cancellation confirmation from us. If you do not receive a response it means we have not received your cancellation request! Please keep a copy of the cancellation email, in case you are requested to show it.

1a)****New Year’s Holiday Conditions****
Dates: 30.12, 31.12, 01.01
Minimum stay: 4 consecutive nights
Payments: 100% prepayment upon booking
Booking validity: we reserve the right to cancel bookings that cannot be prepaid in advance
Cancellation and modifications: accepted at our discretion, no refunds guaranteed

1b)****2017 Holiday Conditions****
Easter: 14.04, 15.04
Minimum stay: 3 consecutive nights
May 1st: 28.04, 29.04, 30.04
Ascension: 26.05, 27.05
Pentecost: 02.06, 03.06
Corpus Christi: 16.06, 17.06
Minimum stay: 2 consecutive nights
Payments: 100% prepayment upon booking
Booking validity: we reserve the right to cancel bookings that cannot be prepaid in advance
Cancellation and modifications: accepted at our discretion, no refunds guaranteed

2) Booking Validity:
* Groups of 9+ people, contact us for consultation – info@sirtobys.com. Group bookings made via this booking engine may not be accepted! This applies also if you make multiple bookings for a group.
* No room hopping! We only allow bookings with room changes that are necessary because of low availability.
* Age restrictions for dorm rooms: only guests aged 18-39 will be accepted into dormitory rooms. Book a private room if you don’t meet this criteria.
* Bookings for 7+ nights are subject to a prepayment and adjusted cancellation conditions.
* Every guest must have their own bed. No bed sharing in dorms!
* A private room means you are guaranteed exclusive use of the room, even if there are more beds than people booked.
* Booking multiple beds in shared dormitory rooms does not guarantee you will be accommodated in the same room. Small groups are recommended to book private rooms or contact us for private dorms. A request for a private dormitory room does not guarantee it will be provided. We will confirm with you after booking if it is possible or not.

3) Payments:
* A non-refundable booking fee of 1.5 EUR is charged to your credit card at the time of booking.
* Accommodation is payable at the time of check-in, except bookings which include the NYE or Easter holiday periods, or unless otherwise specified.
* We accept CZK and EUR as well as credit/debit cards. All card transactions will incur a 2% service fee (It’s for the payments upon arrival).
* If you require a confirmation of your booking for a visa application, we will require a full non-refundable prepayment.

4) Check in / Check out time:
* Reception is open 24 hours a day.
* Check in to rooms is available from 15h.
* Check out from rooms is strictly until 11h; a penalty will be levied for late check-out.
* A luggage room is available for your arrival/departure day.

5) Prices:
Prices displayed through this booking engine are the most up to date and therefore valid and might differ from prices displayed elsewhere. A confirmed booking is an agreement for the room and price available at the time of booking. Prices are subject to change, however your original booking price remains valid at all times.

6) What’s included?:
* Private rooms – All taxes, bed linens and towels.
* Dorm rooms – All taxes and bed linens. Towels may be rented.
* Breakfast is not included in the price but may be purchased daily from reception.

7) Damage clause:
* By accepting Sir Toby’s terms, you acknowledge and accept responsibility for any damage caused to Sir Toby’s (including its staff, other guests or neighbours) by you, members of your group, or anyone invited to Sir Toby’s by your group. Further, you hereby authorise Sir Toby’s to charge your credit card (used for making this booking) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.
* Noise and disturbance is not acceptable. Disrespect of our in-house rules may result in you being asked to leave and/or to pay a fine(s).

8) Promo codes:
Extra conditions may apply, such as prepayment and non-refundable conditions.
Please note that by using a promo code, you acknowledge that your name and booking details may be shared with the person or company who the code is connected with.

9) Smoking:
We are a non-smoking property. If you are found to be smoking within the property, you will be immediately fined 1,000 CZK (40 EUR).

10) According to Czech law, a vendor is obliged to provide the customer with a receipt. At the same time, the vendor is bound to file that payment with the tax authority online; in case of a technical failure, within a period of maximum 48 hours.

Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.

We look forward to welcoming you, happy and safe travels!
Sir Toby’s, Prague, Czech Republic.